www.myoldhousefix.com - My Old House Fix

Return and Warranty Policy



At My Old House Fix, LLC, we stand behind the quality of our products. We want you to be completely satisfied with your purchase, and we are here to assist with any issues that may arise.


Returns

If you need to return an item, you may do so within 30 days of the purchase date. To be eligible for a return, the item must be in its original condition, unused, and with all parts and packaging intact. Please follow the steps below to initiate a return:

  1. Contact Us: Reach out to our customer service team at [Your Support Email Address] with your order number and details about the product you wish to return.
  2. Return Authorization: Once we receive your request, we will provide a Return Authorization Number (RAN). Please ensure this number is included in the return package.
  3. Shipping: You are responsible for return shipping costs unless the product is damaged or defective upon arrival. We recommend using a trackable shipping method.

Once we receive the returned item, it will be inspected. Refunds will be issued to the original payment method within 10 business days of receiving the return.


Warranty

Our products come with a limited warranty covering manufacturing defects. The warranty period varies depending on the product but generally extends for one year from the date of purchase. Please refer to the specific product page for detailed warranty information.

If you experience any issues that you believe are covered under warranty, please follow these steps:

  1. Submit a Claim: Email our support team at [Your Support Email Address] with a description of the issue, photos if applicable, and your order information.
  2. Review Process: We will review your claim and, if approved, provide a Warranty Claim Number (WCN). Further instructions will follow regarding repair, replacement, or return.
  3. Replacement: If a replacement is needed, we will cover the shipping costs. All warranty replacements are subject to the availability of the product.

Please note that normal wear and tear, misuse, or damage caused by improper use are not covered under this warranty.


For any additional questions, feel free to contact our customer service team at USA@Speedheater.com, and we’ll be happy to assist you.