InfraRed Rack Kit Shipping and Return Policy

My Old House Fix
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SHIPPING & DELIVERY

 

  • My Old House Fix products are shipped from our warehouse via USPS with a Tracking Number.
  • Customers will receive their Tracking Number via email (link) with their Sales Receipt and can follow their order’s delivery path through the USPS website.
  • When orders are placed through this website, expedited shipping options are posted with their prices. Customers select their option.
  • My Old House Fix does not ship products outside North America.

 

RETURN POLICY

 

Notify My Old House Fix immediately by emailing us at info@myoldhousefix.com, if you wish to return a product for any reason. Please be patient with us as we try to accurately assess the cause of the problem. An RMA (Returned Merchandise Authorization) Number must be assigned prior to return.

 

NON-REFUNDABLE ITEMS:

  • InfraRed Rail System Technical Data – $49 value
  • Original shipping and handling charges – varies

 

 UNOPENED PRODUCT RETURNS:

A product which is still sold on the My Old House Fix website https://myoldhousefix.com/ and is unopened in its original packaging may be shipped back to My Old House Fix for a refund within 14 calendar days of purchase.

Technical Data and original shipping charges are non-refundable. Any package passing inspection as unopened and unused will be refunded as described herein.

My Old House Fix must open and inspect the product(s) to assure all components are returned and operational. A $20 restocking fee and any non-refundable items will be deducted from the original purchase price and the balance will be refunded.

Note: return shipping is the responsibility of the buyer/customer.

 

OPENED PRODUCT RETURNS:

Product(s) opened are considered “used” as they cannot be resold at full value by My Old House Fix. The customer is responsible for thoroughly cleaning the products and for packing and shipping products back to My Old House Fix within 14 calendar days of purchase for inspection. My Old House Fix must open and inspect the product(s) to assure all components are returned and operational. If repair or cleaning is required to refurbish the product, other charges will be deducted. A $40 restocking fee and any non-refundable items will be deducted from the original purchase price and the balance will be refunded.

Note: return shipping is the responsibility of the buyer/customer.

 

DAMAGED OR DEFECTIVE PRODUCT RETURNS:

Problems (other than shipping damage) occurring within one year of the purchase of the product may be considered under the Limited Warranty. Please be patient with us as we try to accurately diagnose the problem. We will ask: the date of your purchase; the product ordered; what problem occurred and when it happened. We may ask for photographs.

 

The following product problems are covered under the One Year Limited Warranty:
  • Damage which occurred during packing or shipping. These must be reported within 7 calendar days of the customer receiving the order. Damaged products reported later may not be refundable or replaced. Damage must be documented and pictures provided.
  • Factory defects: If My Old House Fix diagnoses a problem that may be the result of a manufacturing process or major defect (cosmetic defects that do not impact function or performance DO NOT apply), then a replacement will be sent by ground shipping free of charge. Do not discard the defective product. Return packing instructions and a pre-paid shipping label will be included in the box with the replacement product. Failure to return the defective product within 14 calendar days of the RMA date will result in a request for payment of the replacement product. Returned products inspected, tested, and found to be in full working condition by My Old House Fix will not be considered defective, and may be returned to the customer, or may only receive a partial refund as a used product.

 

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